Bookings: At the time of making a booking a deposit of 30-50% of the total amount is due. Bookings must be made 60 days before the date of departure. L’hoest’s Safaris Ltd reserves the right to reject bookings made less than 60 days to the day of departure.
Payment: If the full payment is not made in due time, Wild Cat Safaris limited reserves the right to treat the booking as cancelled.
At the time of booking you must confirm acceptance of these terms and conditions and pay a deposit of 50% of the price of your holiday to enable us secure the relevant reservation well In advance. If written acceptance is not received from you, we shall assume acceptance of the Terms and Conditions once you make the deposit. The balance must be paid in full before the start of the safari. It could be paid before coming (21 days prior to your safari date) or just before the start of the holiday in cash. We however reserve the right to request full payment at least 40 days before start of the holiday if seen necessary.
Cancellations: 60 days prior the date of departure for the tour, full refund of the deposit, between 90-60 days refund 50% of the deposit, less than 30 days no refund. Gorilla and Chimpanzee permits fees are non refundable.
L’hoest’s Safaris is a Uganda based Tour Operator giving you access to the best of wild encounters in Africa. Please read the Terms and Conditions carefully as they set out our respective obligations and form the basis of your relationship with us. In these terms and conditions, “you” means all persons named on the booking (including anyone who is added or substituted at a later date) and “we” and “us” means L’hoest’s Safaris. These terms will be amended from time to time depending on the prevailing circumstances. The valid terms will be those prevailing at your booking time. Please note that it is the laws and regulations of the country in which services are provided which apply to your holiday arrangements and not those of your home country.
CANCELLATIONS BY US
Occasionally we have to cancel confirmed bookings. We always endeavor to avoid cancellations, but we must reserve the right to do so. We shall not cancel your confirmed holiday less than 60 days before departure unless we are forced to do so as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care. If we cancel your holiday (except where you have failed to make payment or as a result of force majeure) we shall offer you the choice of purchasing an alternative holiday from us of a similar standard to that originally booked if available. If the chosen alternative is less expensive than your original holiday we shall refund the difference but if it is more expensive, we shall ask you to pay the difference. Alternatively you are entitled to a full refund of all monies you have paid to us save that paid for gorilla permits which can only be refunded if the refund has been made available to us. Except where we cancel for reasons other than those mentioned in this clause, we shall have no further liability to you. We regret we cannot pay any expenses, costs or losses incurred as a result of any cancellation.
We reserve the right, without prior notice, to terminate the holiday of any person in your party if, in our opinion or in the opinion of any other person in authority, the persons concerned behave in such a way to cause or be likely to cause danger, annoyance or distress to any third party or damage to property. In this situation, the person(s) concerned will be required to leave the accommodation or other service immediately. We shall have no further responsibility towards such person(s). No refunds will be made and we shall not pay any expenses or costs incurred as a result of the termination.
CANCELLATIONS BY YOU
Should you or any member of your party be forced to cancel, you must advise us in writing. A cancellation is not effective until we receive a copy of your written notice. To cover our estimated loss caused by the cancellation and as we may be unable to resell your holiday, cancellation fees, excluding insurance, will be levied per person as follows:
Period before departure Cancellation charge (as percentage of total Tour price paid where applicable)
It is recommended that you take out insurance covering cancellation. Having accepted your booking, should it become necessary to cancel your reservation 45 days or more prior to departure date, your deposit only shall be forfeited. Cancellations made within 45 days of departure date will incur the following charges: –
(Expressed as a percentage of the Tour and Holiday confirmed price).
44-22 days prior to departure – 25%
21-10 days prior to departure – 50%
9 days or less prior to departure – 100%
No refunds will be made once the safari has commenced nor will any refund be available in respect of any tours, accommodation, hires, services or inclusions not utilized.
Complaints must be reported immediately to us and to the supplier of the service(s) in question, who will do their best to resolve any problem. If you remain dissatisfied, please call our Safari consultant in Kampala as soon as possible, to enable us to investigate and resolve them to your satisfaction. Regrettably, liability for any complaints not notified will not be accepted.
GORILLA & CHIMPANZEE PERMITS
Only when payment has been received can permits for gorilla tracking in the relevant National Park be purchased. Getting a gorilla permit is not a guarantee of seeing a gorilla. Local conditions sometimes mean that access to the gorillas is made impossible at short notice. We are unable to accept liability for any circumstance that might lead to gorilla viewing being cancelled, whether it is closure of the National Park or borders; absence of the gorillas; security changes. Refunds are at the discretion of the relevant authority and we cannot accept liability for them. We shall use our maximum endeavors to obtain a refund and if a refund is paid by the relevant authority, we shall pass it on to the client.
It is advisable that before undertaking a holiday with us that you have, appropriate insurance for the type of holiday being taken. Such insurance should fully cover death, personal injury, medical expenses, repatriation in the event of accident or illness or death, cancellation or curtailment of the holiday by side and loss of, damage to, or theft of the clients’ personal property. Activities with a greater inherent risk, such as mountaineering, animal tracking on foot, white-water rafting should be covered. Evacuation cover is provided by Wild Cat Safaris for clients undertaking a full safari package like you.
The principal company is incorporated in the Republic of Uganda and it operates under the laws of Uganda.
ACCIDENT OR LOSS – We do not own any liability for loss, damage, delay, inconvenience, or direct or consequential loss, however caused, unless due to our employees negligence, in which case our liability is limited (except for death or personal injury) to a maximum of the refund of the tour cost. We do not own or manage the train, ships, vehicles, accommodation and restaurants used and we have no liability for loss or damage caused by the proprietors or operators thereof.
HEALTH AND FITNESS
All passengers must warrant that they are reasonably fit and healthy to participate in the tours and holidays to Uganda or Rwanda. Passengers requiring medical and physical assistance must be accompanied by a companion. L’hoest’s Safaris Driver/Guide or agents cannot provide this service.
You (client) on advancement of a deposit to L’hoest’s Safaris Justifies that I have carefully read and fully understood the contents of the Terms and Conditions, especially those regarding cancellation and refund policies, limitation of liability, and responsibility borne by trip participants. On the advance of a deposit to L’hoest’s Safaris, the depositor, his or her family and heirs agree to be bound by the above Terms and Conditions.